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Snake oil 2.0

by Jamison Cush
1/16/2009 7:53:00 AM

CNET News staffer and social media commentator Caroline McCarthy had some interesting insight into “social media’s hidden bubble” this week. “As the recession rapidly sucks the momentum out of Web 2.0's heyday,” she writes, “with it may go one of the era's most defining terms: the job title ‘social media expert.’”

I certainly welcome a thinning of the social media expert herd, if not the outright extinction. Social media expert has become a meaningless title, as the only qualification one seemingly needs for the label is a Twitter account and Facebook profile.”

Judging from Caroline’s anecdote, that is enough to fool some companies.

One digital-strategies czar at a small media company told CNET News that a while back, before she was brought on board, her employer had enlisted a freelance "social media expert" to give the company a presence on Web 2.0's most buzzworthy communities. It was a disaster, she said. The consultant charged $200 an hour for what was effectively a bunch of Facebook fan pages and a Twitter account that most full-time staff wasn't particularly sure how to use. The final bill tallied almost $40,000.

Of course, the web is filled with hundreds of examples of companies using Facebook and Twitter effectively to get their message out to the masses. However, success takes an engaging product and a healthy respect for the community. After all, authenticity in the Web 2.0 world is and always will be key (see the migration of users from Friendster to MySpace to Facebook, as I commented here).”

There is also that little consideration if the product is geared toward the 2.0 world, as one astute observer opined:

Even now I read blogs on respected websites giving advise (sic) on how to make the most of social networking without any consideration for whether a company's market is even actually present on those social networks, let alone whether the effort helps achieve high level marketing goals.

I fear that social media experts are the new SEO experts, who, in turn, were the new snake oil salesmen...

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