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A Grate Way to Track Tip Payment

by carolyn mckibbin
10/3/2008 6:04:00 AM

I have fantastic news for our writers! LifeTips got it right this time. Our hero April Berry made sure that September checks went out today … on schedule! In other news, I’d like to address a problem that a few of you have experienced.  

LifeTips editors edit and assign tip payment on a per-category basis. We read each tip, revise where necessary, and mark payment for every tip in the category. Then we hit “submit,” prompting an automatic email (think of it as a receipt) that serves as your record of what changes we’ve made and how much—up to $10—you earned per tip. Ninety-nine-point-nine percent of the time we get this right. That means there is a fraction of a percentage point when we don’t. (By “we” I mean an intern.) That’s probably because we were working at 5:45 p.m. when the computer screen is as gentle on the eyeballs as a utility cheese grater on Parmesan (or a toddler, as this young boy is about to learn). That darned payment button gets overlooked and the default setting of “$0” kicks in. 

So how do we fix this? No one’s perfect. We are human and we make mistakes. And like Morrissey said, we need to be loved. All you have to do is be patient, follow through, and know that we are on your side: check your email-cum-receipt to make sure every payment is there, and let us know if we missed one. We will happily credit your account. File every email/receipt away in case there’s ever a discrepancy in your check. That way you have a record, and we all have peace of mind.

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